Knowledge BaseIllustrative view
Knowledge Base · System knowledge in context
Understand a rule
“Order #1048 · Amount $120,000 · Retail segment”
Illustrative case · Understand a rule
Receives the question in everyday language.
Confirm the order, its amount and the customer segment.
Scope of this view: Illustrative screen with fictitious sources. The explanation doesn’t change the order or determine whether the policy is right.
Understand a rule
“Commercial policy + calculation + order”
Illustrative case · Understand a rule
Links code, data and documentation to explain the case.
Confirms the source used is reviewed and up to date.
Scope of this view: Illustrative screen with fictitious sources. The explanation doesn’t change the order or determine whether the policy is right.
Understand a rule
“Commercial policy + calculation + order”
Illustrative case · Understand a rule
Connects the rule’s conditions with the case’s code and data, and explains the outcome.
Reviews the guidance and confirms it fits the case.
Scope of this view: Illustrative screen with fictitious sources. The explanation doesn’t change the order or determine whether the policy is right.
Understand a rule
“Case sources · Illustrative version”
Summary of fictitious sources
Links the answer to the source and the excerpt that backs it.
Reads the context and checks the source before applying the guidance.
Scope of this view: Illustrative screen with fictitious sources. The explanation doesn’t change the order or determine whether the policy is right.
Understand a rule
“Sales team and development team”
Illustrative case · Understand a rule
Organizes the guidance, its source and the points that need review.
Validate the rule with Sales before reporting an error.
Scope of this view: Illustrative screen with fictitious sources. The explanation doesn’t change the order or determine whether the policy is right.